Careers

Customer Success Manager

Customer Success Manager

Rooster Asset Tracking, based out of Topeka, Kansas, is hiring a full-time Customer Success Manager. You will play a pivotal role in ensuring our customers achieve maximum value from our high-reliability, quality asset tracking solutions. This position is critical in managing the customer experience from post-sale through implementation, including order processing, account setup, demonstrations, order fulfillment, and frontline technical product support. Additionally, you will be responsible for the support and maintenance of our Customer Relationship Management (CRM) system. This role reports directly to the Director of Customer Operations.

A little about Rooster!

Rooster is a Kansas-based construction technology company that has developed and produced a state-of-the-art Asset Tracking System (hardware and software). Designed for small tools, heavy equipment, vehicles, and other construction-related items, the system launched in January 2023!

Duties/Responsibilities:

• Customer Relationship Management: Serve as the primary point of contact for customers, ensuring their needs are met and their expectations are exceeded.
• Order Processing & Account Setup: Manage customer handoffs from the sales team, ensuring smooth transitions for order processing and account setup.
• Order Fulfillment: Oversee the coordination of order fulfillment, ensuring timely delivery and setup of products.
• Technical Support: Provide frontline technical product support, troubleshooting issues related to hardware, software, and connectivity.
• Customer Onboarding: Conduct product demonstrations, training sessions, and ensure successful onboarding for new customers.
• Customer Relationship Management (CRM) Support: Oversee the maintenance and optimization of the CRM system, ensuring accurate data entry, records of customer interactions, reporting, resolutions, and integration with customer support activities.
• Customer Feedback: Gather and relay customer feedback to internal teams for product improvement and development.
• Cross-Departmental Collaboration: Work closely with sales, marketing, engineering, and product development teams to ensure customer success and satisfaction.
• Proactive Support: Monitor customer usage data to proactively address potential issues and ensure customers are fully utilizing the product.
• Training & Development: Develop and deliver training materials and resources to customers to enhance their product knowledge and usage.
• Escalation Management: Manage and resolve customer escalations, ensuring a positive outcome and maintaining customer trust.

Procurement Clerk

Are you detail-oriented and have a knack for managing financial processes? Our growing local professional services company is seeking a Procurement Clerk to join our dynamic team. The ideal candidate will have a minimum of two years of experience in procurement or accounting and hold a degree in accounting. You will be responsible for vendor pre-qualifications, purchase order management, compliance tracking, financial reporting, and accounts payable functions. This role offers cross-training opportunities in inventory and other departments, making it a perfect fit for someone who values growth and versatility in their career.

Key Responsibilities:

• Communicate effectively with vendors and business units.
• Manage and process purchase orders and change orders, including verifying coding and sales tax.
• Set up and manage vendor accounts, ensuring compliance and tracking diverse spending.
• Provide technical accounting support and assist with financial reporting.
• Participate in cross-training, particularly in inventory management.

Interested in our company?

Don't see the right position? Apply here and tell us what you're good at. We are always looking for talented people to join our team.